A lil bit

about me

My name is Yamairah Keller.

You can call me Yamz.

I’m a creative strategist and writer with over 16 years of experience helping people improve their services.  I believe:

Happier People Make Better Services, and Better Services Make for Happier People.

My expertise has helped people run things more smoothly through thoughtful design, training, and communications, guided by a blend of honesty, humor, adaptability, mindfulness and creativity

Building Better Brand Experiences

I work with you and your employees to identify sustainable ways of building better experiences. We evaluate what exists,  listen to people with lived experience, and find ways to empower those who do and are impacted by the work. 

Maintaining Internal Momentum

Your services are improved through scalable, human-centered processes, procedures, and policies.  I’ll help you set up systems to evaluate how things are going, maintain what’s working, and make thoughtful changes to the things that aren’t working.